FAQ

CLASS QUICK BITS

What do I need to bring? 
Just yourself and a bottle of water babe! We suggest gym/athleisure wear so you’re comfortable and feel good! You can be as casual as you like or daring as you want to be, either way, there is zero judgement!

What Heels do I wear?
We would advise comfort first!
If it’s your first time, you’re welcome to join us in trainers or bare feet. Please only wear heels that support your ankle and try to avoid any heels with a platform. A block heel is fine to start your heels journey but ultimately a stiletto will help you with your balance, your lines and your feels!

Can I pay on the door?
We work with a strict online policy to monitor numbers and attendees in classes. You can sign up in advance via this link. 

Can I pay as I go or join when I want?
Yes, you can sign up to literally whatever you want and at your own pace. We have just launched Class Passes for you to choose exactly what suits you per month but also if you prefer to dip in and out when things are busy, just sign to whichever class you want without any memberships or extra fees. 

What happens if i’m late?
If you arrive 15 minutes (or more) late to class, you will not be permitted to participate.
This is to ensure all participating students are part of our thorough warm up as we prioritise safety for our community.

What level am |?

ENTRY LEVEL - New to heels? Don’t worry babe, we’ve got you! Our Entry Level class is designed especially for complete beginners looking to build confidence and find their groove. You’ll focus on foundational technique, posture, and balance - all the essentials to help you feel strong and sexy in your heels! Expect short, easy-to-follow choreography that’s broken down step-by-step so you can work on your coordination and choreography retention without any pressure. If you’re ready to start a new hobby, boost your confidence, and join a supportive community, this class is for you!

BEGINNER - Our Beginner class is for anyone ready to step things up a little! Whether you’ve taken a few Entry sessions or it’s your very first time, babe. You’ll experience the same welcoming H&F vibe with a little extra focus on control, transitions, and adding more flavour to your movement. Expect gentle challenges that build your strength, balance, and performance confidence all while being surrounded by a supportive community who hypes you every step (and strut) of the way!


CLASS BOOKING AND PAYMENT

How do I book a class?
All classes must be booked and paid for in advance through our website. No walk-ins.

Are classes refundable?
No. all bookings are non-refundable.

Can I transfer my booking to another date?
Yes, you can move your booking up to 24 hours before your class start time (subject to availability).

What if I miss a class?
Missed sessions or no-shows cannot be refunded or moved.

Do bulk class bundles expire?
Yes, bundles must be used within 30 days of the first class you attend.

Can I transfer my class to someone else?
No, bookings are strictly for personal use.

What if I’m late?
For safety reasons, we can’t allow late entry once warm-up has started.

What should I wear?
Wear clothing you can move comfortably in. For safety:
– No jewellery that can catch
– No large accessories
– No items that may restrict movement

Can I take part if I’m injured, pregnant, or have a condition?
You must check with your GP or healthcare professional before participating and let your instructor know at the start of class.

Do you take photos or videos?
We may take photos or videos for promotion. If you don’t want to appear in them, just let your instructor know before class begins.

Who owns the choreography and materials?
All choreography and class content are the intellectual property of Heels & Feels. Filming, teaching, or reproducing class content is not allowed.

Can H&F ask someone to leave a class?
Yes. If behaviour is unsafe, disruptive, or inappropriate, we may ask a participant to leave without refund.

What about my personal belongings?
Please keep your valuables safe. H&F can’t take responsibility for lost or damaged items.

What is the minimum age for class?
18+ for all H&F classes.

Force majeure events?
If classes must be cancelled due to things outside our control (weather, studio issues, etc.), we’ll try to offer alternatives but refunds may not always apply.


MEMBERSHIP FAQ

How do H&F memberships work?
Memberships run on a rolling monthly basis and renew automatically every month using the card you signed up with.

What happens if my payment fails?
We’ll email you to let you know. If it’s not fixed in time, your membership will pause and any membership perks will be temporarily removed until payment is sorted.

Can I update my card details?
Yep! Update them anytime in your online account to avoid payment issues.

Can I cancel my membership?
Yes, you can cancel anytime through your account. Please give at least 48 hours before your next renewal date so the system has time to process it.

Do you offer refunds on memberships?
Memberships are non-refundable.

What if I cancel too close to my renewal date?
If you cancel within 48 hours of renewal, the next payment may still go through. Your membership will stay active until the end of that billing cycle.

Do unused classes roll over?
No. Any unused classes or missed bookings reset at the end of each billing cycle.

Do I need to book classes in advance?
Yes! Membership spaces must be booked ahead via our booking platform. Walk-ins aren’t allowed for members.

Can I share my membership with someone else?
No. Memberships are for personal use only and can’t be shared or transferred.

Can H&F change the membership or pricing?
Very occasionally, yes. If pricing changes, we’ll give you at least two weeks’ notice via email.

Is H&F responsible if I get injured in class?
All physical activity carries some risk. By joining, you confirm you’re fit to participate and accept responsibility for your own wellbeing in class.

What if H&F cancels a class?
If we ever need to cancel, you’ll be offered a suitable alternative and in some cases a refund.

What happens if there are major disruptions (weather, studios, etc.)?
These are “force majeure” situations. We’ll always try to offer alternatives, but refunds may not always be possible.

What’s the code of conduct?
Respect always. Any discrimination, harassment, or inappropriate behaviour can lead to suspension or termination of your membership.